What should processes primarily focus on to create value, according to the Law of the Market?

Processes should primarily focus on ensuring customer satisfaction to create value, as highlighted by the Law of the Market. This principle underscores that value is determined from the customer's perspective. When processes are designed with the goal of satisfying customer needs and expectations, they inherently enhance the overall value proposition.

By prioritizing customer satisfaction, organizations can foster loyalty, repeat business, and positive word-of-mouth, all of which contribute to long-term success. In the context of Lean principles, the emphasis on customer satisfaction encourages continuous improvement and refinement of processes to align with what customers truly value. This approach ensures that every aspect of the operation focuses on delivering quality products and services that meet or exceed customer requirements, leading to greater overall effectiveness in the market.